Frequently Asked Questions

How do I place an order?

Browse our products on the 'All Products' page or through the categories. Click on a product you like, select the quantity, and click 'Add to Cart'. When you're ready, go to your cart (top right corner), review your items, and proceed to checkout. Follow the steps to provide your shipping address and choose a payment method.

What payment methods do you accept?

We accept various payment methods including major Credit Cards, Debit Cards, Net Banking, UPI, and popular Wallets through our secure Razorpay payment gateway. We also offer Cash on Delivery (COD) for eligible orders and locations.

How long does shipping take?

Orders are usually processed in 1-2 business days. After dispatch, standard delivery typically takes 2-4 business days for metro cities and 4-7 business days for other locations. Please see our Shipping Policy for more details.

What is your return policy?

Due to the perishable nature of chocolates, we only accept returns or offer refunds for items that arrive damaged, are incorrect, or have a verifiable quality defect. You must contact us with photographic proof within 48 hours of delivery. Please review our full Refund & Return Policy for details.

Are your products suitable for people with allergies?

Our product descriptions list key ingredients. However, please be aware that our chocolates are produced in a facility that may also handle nuts, dairy, gluten, and soy. If you have severe allergies, we advise caution. Please contact us if you have specific ingredient inquiries.

How can I track my order?

Once your order ships, you will receive an email with tracking information (if available from the courier). You can use this link to monitor your package's progress. You can also view your order status in the 'My Orders' section if you were logged in when placing the order.

How can I contact Customer Support?

You can reach our Customer Support team by emailing us at [Your Support Email Address] or by visiting our Contact Us page. We aim to respond within 24-48 business hours.

Do you ship internationally?

Currently, we only ship within [Specify Your Shipping Regions, e.g., India]. We do not offer international shipping at this time.