Shipping Policy

Getting Your Treats to You

We are committed to delivering your Choconutzz order promptly and in excellent condition. Please review our shipping policy below.

1. Order Processing Time

Orders are typically processed and dispatched within 1-2 business days (Monday - Friday, excluding holidays) after payment confirmation.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Methods and Carriers

We partner with reputable courier services to deliver your orders across [Specify Your Shipping Regions, e.g., India]. The specific carrier may vary depending on your location and the service level chosen.

Currently, we offer Standard Shipping.

3. Estimated Delivery Time

Once dispatched, the estimated delivery time for Standard Shipping is typically:

• Metro Cities: 2-4 business days
• Other Cities/Towns: 4-7 business days
• Remote Areas: May take longer (up to 7-10 business days)

Please Note: These are estimated times and actual delivery can be affected by factors beyond our control, such as weather conditions, courier delays, or local restrictions.

4. Shipping Costs

• Standard Shipping: A flat rate of ₹[Specify Your Rate, e.g., 50] applies to all orders below ₹[Specify Free Shipping Threshold, e.g., 500].
• Free Shipping: We offer free standard shipping on all orders of ₹[Specify Free Shipping Threshold, e.g., 500] and above.

Shipping charges (if applicable) will be calculated and displayed at checkout.

5. Order Tracking

Once your order is shipped, you will receive an email notification containing tracking information (if available from the carrier). You can use this information to track your package's journey.

6. Shipping Address

Please ensure you provide a complete and accurate shipping address, including pincode and a valid contact number. Choconutzz is not responsible for delivery delays or failures resulting from incorrect or incomplete address information provided by the customer.

7. Delivery Issues

If you experience significant delays or believe your package is lost, please contact our Customer Support team at [Your Support Email Address] with your Order ID, and we will assist in coordinating with the courier company.

For damaged items received, please refer to our Refund & Return Policy.

8. Shipping Restrictions

Currently, we only ship within [Specify Your Shipping Regions, e.g., India]. We do not offer international shipping at this time.

Contact Us

If you have any questions about our Shipping Policy, please contact us at [Your Support Email Address].

Last Updated: [Date]