Refund & Return Policy

Our Commitment to Quality

At Choconutzz, we take pride in the quality of our chocolates and aim for your complete satisfaction. Due to the perishable nature of our products, we have specific conditions under which returns or refunds can be processed.

1. Conditions for Returns/Refunds

We accept returns or offer refunds/replacements only under the following circumstances:

• Damaged Product Received: If the product arrives significantly damaged (e.g., crushed, melted beyond usability) due to transit issues.
• Wrong Product Received: If you receive a different product than what you ordered.
• Product Quality Issue: In the rare event of a verifiable quality defect inherent to the product itself (not related to shipping conditions like temperature after delivery).

2. Time Limit for Claims

You must notify us of any issues (damage, wrong item, quality defect) within 48 hours of receiving your order. Claims made after this period may not be eligible for a refund or replacement.

3. How to Request a Refund/Return

To initiate a claim, please follow these steps:

1. Contact our Customer Support team at [Your Support Email Address] or via our Contact Page within 48 hours of delivery.
2. Provide your Order ID.
3. Clearly describe the issue (damage, wrong item, defect).
4. Crucially, attach clear photographic evidence of the damaged/wrong/defective product and the packaging it arrived in. This is required for us to process your claim and improve our services.

4. Processing Your Claim

Once we receive your claim and evidence:

• We will review the information provided.
• We may contact you for further details if needed.
• If your claim is approved, we will offer either a replacement of the affected product(s) or a refund for the value of the affected product(s), at our discretion.
• Refunds will be processed back to the original payment method within 5-7 business days after approval.
• Replacements will be shipped out as soon as possible, subject to stock availability.

5. Non-Refundable Situations

Please note that refunds or returns will generally not be provided for:

• Change of mind after ordering or receiving the product.
• Taste preference issues (unless there is a clear quality defect).
• Damage caused by improper storage or handling after delivery.
• Delays caused by incorrect address information provided by the customer.
• Orders refused upon delivery.

Contact Us

If you have any questions regarding our Refund Policy, please contact us at [Your Support Email Address].

Last Updated: [Date]